Website Terms of Service
These Terms of Service govern your access to and use of the website located at https://df-os.com (including all sub-domains, pages, and online resources operated by NRV DesignX Private Limited). Please read these terms carefully before browsing or utilizing any materials.
Corporate Identity & Legal Entity
This Website is operated by NRV DesignX Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Nathanpur, Upper Nathanpur, Rural Dehradun, I.I.P., Dehradun – 248 005, Uttarakhand, India, and its corporate office at 3rd Floor, B-26 & 27, Sector 1, Noida, Gautam Buddha Nagar – 201 301, Uttar Pradesh, India (hereinafter referred to as the “Company”, “we”, “us” or “our”).
By accessing, browsing or otherwise using the Website, you confirm that you have read, understood and agree to be bound by these Terms.
1. About These Terms
1.1 Electronic Record: These Terms are published in accordance with the Information Technology Act, 2000 and the rules made thereunder, and constitute an electronic record generated by a computer system. They do not require any physical, electronic or digital signature.
1.2 Scope Limitation: These Terms govern your use of the Website only. They do not govern the supply or use of the Df-OS Platform or of any product, service, hardware or deliverable by the Company, which is dealt with separately in Clause 4 (Relationship With Our Contracts) below.
1.3 B2B Audience: The Website is intended strictly for business users. It is directed at manufacturers, industrial undertakings and other organisations evaluating or using industrial digitalisation solutions, and is not designed or intended for consumers or for children.
1.4 Additional Guidelines: The Company may make available additional terms, notices or guidelines in relation to specific areas of the Website, downloadable materials or online tools. Where any such additional terms apply, they form part of these Terms and, in the event of conflict, the additional terms prevail in respect of the area to which they relate.
2. Definitions and Interpretation
In these Terms, unless the context otherwise requires, the following capitalized terms have the meanings set out below:
All laws, statutes, rules, regulations, notifications, circulars, guidelines, directions, judgments and orders of any governmental, statutory, judicial or regulatory authority having jurisdiction over the Company, the Website or you, each as amended, re-enacted or replaced from time to time.
All text, graphics, images, photographs, illustrations, diagrams, screenshots, videos, audio, software, code, data, documentation, brochures, whitepapers, case studies, product descriptions, specifications and other material, including any output generated by any automated, configurator, calculator, recommendation or artificial-intelligence-enabled feature made available on or through the Website.
The Digital Factory Operating System, being the proprietary software platform of the Company, together with all modules, tools, interfaces, application programming interfaces (APIs) and related services.
Any master services agreement, SaaS subscription agreement, statement of work, purchase order or other written agreement executed between the Company and a customer for the supply of the Df-OS Platform or of any related product, service, hardware or deliverable.
Any information, material, enquiry, message, feedback, suggestion, review, testimonial, document, image or other content that you submit, upload or transmit to the Company through the Website or through any contact channel published on the Website (excluding employment/job applications which are governed separately).
3. Eligibility and Authority
3.1 Age & Competence: By using the Website you represent and warrant that you are at least 18 (eighteen) years of age and are otherwise competent to contract under the Indian Contract Act, 1872.
3.2 Corporate Authority: Where you access or use the Website on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to “you” mean you and such organisation, which shall be jointly and severally bound.
3.3 Competitive Intelligence Restriction: You must not use the Website if you are barred from doing so under Applicable Law, or access or use the Df-OS Platform, Website, Content or any information made available through the Website for the purpose of obtaining competitive intelligence, benchmarking, copying, reverse engineering or otherwise analysing the proprietary features, functionality, architecture or technology of the Website or the Df-OS Platform, or developing, supporting or improving a competing product or service.
4. Relationship With Our Contracts
4.1 No Binding Offer: Nothing on the Website constitutes an offer capable of acceptance, a quotation, a proposal, a commitment to supply, or professional or technical advice. No contract for the supply of Df-OS Platform or of any product, service, hardware or deliverable arises from your use of the Website.
4.2 Separate Services Agreement: The use of the Df-OS Platform and of any related product, service, hardware or deliverable is governed exclusively by a separate Services Agreement executed in writing between the Company and the customer concerned. In the event of any conflict or inconsistency between these Terms and a Services Agreement, the Services Agreement prevails in respect of the subject matter of that Services Agreement.
4.3 Non-Reliance: No statement, representation, specification, performance figure, screenshot, demonstration, case study or other material appearing on the Website forms part of, varies, supplements or is incorporated into any Services Agreement unless it is expressly reproduced in that Services Agreement or in a document expressly incorporated into it.
5. Permitted Use of the Website
5.1 Limited Licence: Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and view the Website and the Content, and to download and print a reasonable number of copies of any page or downloadable material, in each case solely for your own internal business evaluation and information purposes.
5.2 Proprietary Notices: You must retain all copyright, trade mark and other proprietary notices contained in any Content that you download or print, and you must not modify any such copy.
5.3 Reservation of Rights: Except for the limited licence expressly granted in Clause 5.1, no right, title or interest in the Website, the Content, the Df-OS Platform or any intellectual property of the Company is granted or transferred to you. All rights not expressly granted are reserved.
6. Prohibited Use
You must not use the Website for any unlawful purpose or in any manner that impairs server connectivity. Specifically, you must not:
- Copy, reproduce, republish, broadcast, sell, or commercially exploit the Website or Content without express written permission;
- Use robots, spiders, scrapers, crawlers, or data-mining tools to monitor, index, or extract data from the Website;
- AI Model Training Prohibition: Use the Website, Content, or outputs for training, fine-tuning, evaluating, or improving any artificial intelligence, machine learning, or large language model (LLM);
- Reverse engineer, decompile, or derive source code, architecture, or underlying algorithms;
- Attempt unauthorized penetration, vulnerability testing, or hacking of connected servers, databases, or infrastructure;
- Transmit viruses, worms, trojan horses, logic bombs, ransomware, or malicious code;
- Frame, mirror, or deep-link to the Website in a manner that obscures its branding or implies false affiliation; or
- Impersonate any person, misrepresent corporate affiliation, or transmit defamatory, obscene, or infringing material.
7. Registration, Demonstrations and Trial Access
7.1 Accurate Information: Where you request a demonstration or register for trial/sandbox access, you must provide accurate, current, and complete corporate information.
7.2 Credential Security: You are responsible for maintaining the confidentiality of any access credentials issued to you and for all activities under your account. You must notify the Company immediately at legal@dfos.ai upon discovering any unauthorized credential use.
7.3 “As Is” Evaluation Sandbox: Any demonstration, trial, sandbox, proof of concept (PoC) or evaluation environment is provided free of charge, “as is” and for evaluation purposes only. Data entered into sandbox environments may be deleted at any time without recovery obligations.
8. Intellectual Property
8.1 Ownership: The Website and all Content, including software, code, diagrams, telemetry visualizations, case studies, and trade secrets, are owned by or licensed to the Company and protected under copyright, patent, trademark, and trade secret laws.
8.2 Trademarks: “Df-OS”, “Vish AI”, “X-Konnect”, “TraceMaster”, the Df-OS logo, and associated taglines are trademarks of the Company. Third-party trademarks remain the property of their respective owners and do not imply endorsement.
8.3 Infringement Reporting: If you believe any Content infringes your intellectual property rights, please contact our legal desk at legal@dfos.ai with full particulars.
9. User Submissions and Feedback
9.1 Non-Confidentiality: Do not submit confidential or sensitive proprietary data through the Website unless covered by an executed Non-Disclosure Agreement (NDA). All general submissions are treated as non-confidential.
9.2 Licence to Submissions: By submitting content, you grant the Company a worldwide, perpetual, royalty-free licence to use, adapt, and publish that submission for operating and improving the business (excluding personal data, which is governed strictly under our Privacy Policy).
9.3 Unrestricted Feedback: Any ideas, suggestions, or enhancement requests regarding the Df-OS Platform may be freely incorporated and commercialized by the Company without attribution or financial compensation.
10. Enquiries and Sales Communications
10.1 Consent to Contact: Submitting a contact form, requesting a demo, or downloading resources constitutes consent for our industrial solutions team to follow up regarding your enquiry.
10.2 Marketing Opt-Out: You may unsubscribe from marketing emails at any time via the unsubscribe link or by emailing enquiry@dfos.ai.
10.3 Indicative Scoping: All budgetary estimates, timelines, or scoping numbers provided during exploratory discussions are non-binding and subject to formal site assessment and a definitive Services Agreement.
11. Product Information and Performance Claims
11.1 General Information: Features, architectural diagrams, and integrations are subject to continuous release updates and may vary depending on plant deployment configurations.
11.2 Site-Specific Results: Efficiency figures, OEE gains, downtime reduction statistics, and case study outcomes reflect specific historical deployments. They do not constitute a warranty or guarantee of identical results across every shopfloor.
11.3 AI & Calculator Disclaimers: Interactive calculators or AI copilot demos are provided for preliminary guidance only and must be independently verified prior to purchasing decisions.
11.4 Non-Reliance for Safety-Critical Decisions: No content or output on the Website may be relied upon as the sole basis for safety-critical, life-critical, engineering, or statutory regulatory decisions. All such actions require independent technical certification by qualified plant engineers.
12. Downloadable Materials & 13. Third-Party Links
12.1 Downloadable Assets: Whitepapers, guides, checklists, and templates are provided for general educational context and do not constitute engineering, tax, financial, or legal counsel.
13.1 Third-Party Services: Links to third-party platforms (e.g. OEM hardware partners, cloud hosting, social media) are provided for convenience. We do not endorse or assume liability for third-party content or privacy practices.
16. Disclaimers & 17. Limitation of Liability
16.1 Warranty Disclaimer: To the maximum extent permitted by Applicable Law, the Company disclaims all express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
17.1 Consequential Damages Exclusion: Under no circumstances shall the Company be liable for any indirect, incidental, special, exemplary, punitive or consequential damages, loss of profits, downtime, or business interruption arising from your use of the Website.
17.2 Liability Cap: The total aggregate liability of the Company arising out of or in connection with your use of this public Website shall not exceed INR 10,000/- (Indian Rupees Ten Thousand Only). This does not limit liabilities governed under separate bilateral enterprise Services Agreements.
18. Indemnity & 19. Suspension and Termination
18.1 Indemnification: You agree to indemnify, defend, and hold harmless the Company, its directors, officers, and employees against all claims, liabilities, damages, and legal costs arising from your breach of these Terms, unauthorized use of Content, or violation of Applicable Law.
19.1 Termination & Survival: The Company reserves the right to suspend or terminate access to the Website for breach of terms. Intellectual property, liability limits, disclaimers, indemnity, and governing law provisions shall survive any termination.
20. Changes to These Terms & 21. Force Majeure
20.1 Terms Modifications: The Company may amend these Terms at any time by publishing updated versions on the Website. Continued use indicates acceptance of revised terms.
21.1 Force Majeure: The Company shall not be liable for failures or delays resulting from events beyond reasonable control, including natural disasters, telecommunications outages, cloud infrastructure disruptions, or cyber-attacks.
22. Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the Company's designated Grievance Officer are provided below:
Designation: Grievance Officer
Company: NRV DesignX Private Limited
Corporate Address: 3rd Floor, B-26 & 27, Sector 1, Noida, Gautam Buddha Nagar – 201 301, Uttar Pradesh, India
Official Email: legal@dfos.ai
Operating Hours: Monday to Friday, 09:30 to 18:30 IST (excluding public holidays)
23. Governing Law & 24. General Provisions
23.1 Jurisdiction: These Terms are governed by and construed in accordance with the laws of India. The courts at New Delhi, India shall have exclusive jurisdiction over all disputes arising out of these Terms.
24.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding your use of the Website.
24.2 Severability & Waiver: If any provision is found unenforceable, the remaining provisions continue in full force. Failure to enforce any right does not constitute a waiver.
24.3 Language: These Terms are executed in the English language, which shall prevail over any translations.
25. Contact & Corporate Communication
For any questions, legal notices, or clarifications regarding these Terms of Service, please reach out to our team: